Help Centre/FAQ'S

FREQUENTLY ASKED QUESTIONS

Can't find answer you are looking for ? We have shared some of most frequent answers to help you out

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We take every complaint seriously, and our team is dedicated to resolving issues in a timely and effective manner. Your satisfaction is our priority, and we are grateful for the opportunity to address any concerns you may have.

Frequently Asked Questions (FAQ) 
1. What sets Domordot Chocolate apart from other chocolate brands?
Domordot Chocolate stands out for its dedication to artisanal craftsmanship. We take pride in sourcing the finest cocoa beans to create unique and indulgent flavors. Our commitment to quality, creativity, and a touch of magic sets us apart from other chocolate brands.

2. Are Domordot Chocolates suitable for individuals with dietary restrictions?
Absolutely! Domordot Chocolate understands the diverse needs of our customers. We offer a variety of options to accommodate different dietary preferences, including gluten-free, dairy-free, and vegan chocolates. Check our product descriptions or contact our customer service for specific dietary information.

3. Can I customize my chocolate order for special occasions?
Yes, we love adding a personalized touch to your celebrations! Domordot Chocolate offers customization options for bulk orders, events, and special occasions. Contact our customer service team to discuss your specific requirements, including personalized packaging and custom flavor combinations.

4. How should I store Domordot Chocolates?
To preserve the freshness and flavor of our chocolates, store them in a cool, dry place away from direct sunlight. Avoid exposure to extreme temperatures or humidity. Our packaging is designed to maintain the quality of the chocolates, but for the best taste, enjoy them within the recommended timeframe mentioned on the packaging.

5. Can I track my order?
Yes, once your order is dispatched, you will receive a confirmation email with tracking information. Use this information to monitor the delivery status of your Domordot Chocolate order. If you have any questions or concerns about your order, reach out to our customer service team for assistance.

6. What is your return policy?
Domordot Chocolate is committed to ensuring your satisfaction. If you are not entirely pleased with your purchase, please contact our customer service team within 14 days of receiving your order. We will work with you to address any concerns and, if necessary, facilitate a return or replacement.

7. Do you offer international shipping?
Yes, Domordot Chocolate proudly offers international shipping. Shipping costs and delivery times may vary based on the destination. During the checkout process, you will be provided with shipping options tailored to your location.

8. Are Domordot Chocolates sustainably sourced?
We prioritize ethical and sustainable sourcing practices. Domordot Chocolate is committed to supporting fair labor practices and environmentally friendly cocoa cultivation. We work closely with our suppliers to ensure our ingredients meet the highest standards.

9. How can I contact Domordot Chocolate customer service?
For any inquiries, concerns, or assistance, you can reach our customer service team by emailing info@domordot.com or calling our dedicated helpline at +919916658207. We are here to make your Domordot Chocolate experience delightful and memorable.




 

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